Terms of Service

Service scope

StoveOps provides modular operations tools for restaurants, bars and cafes. The product may include waitlist, guest notifications, site/menu publishing, campaign tools, analytics and related workflows. StoveOps runs alongside your existing POS and does not replace your POS, payroll, accounting or guest payment systems.

Accounts and authorized users

You are responsible for account accuracy, staff permissions, credential security and all activity under your workspace. You must promptly remove users who no longer need access and keep business, billing and contact details current.

Plans, trials, billing and add-ons

Paid plans are subscription services billed according to the plan, billing cycle, store/location limit and message allocation shown at checkout or in your order. Trials may expire, convert or require payment as disclosed in the product. Message packages and similar add-ons are one-time purchases unless expressly shown as recurring. Included and purchased message credits may be subject to plan rules, expiration, country availability and abuse controls.

Payments are processed by third-party payment providers. Taxes, duties, carrier fees and messaging provider costs may apply. Unless required by law or stated in an order, fees are non-refundable after a billing period or one-time package is purchased.

Restaurant responsibilities

You control your restaurant content, guest relationships, staff conduct and local compliance. You must provide your own notices to guests, obtain and record required consent, keep guest data accurate, honor opt-out requests and avoid collecting unnecessary sensitive data.

Messaging rules

You may use StoveOps messaging only for lawful restaurant operations and permitted marketing. You are responsible for compliance with TCPA, CAN-SPAM, CASL, LGPD, Mexican data protection and consumer rules, WhatsApp policies, carrier rules and similar requirements in the countries where your guests are located.

You may not use purchased, rented, scraped or harvested contact lists. You must not message guests who opted out, and you must not misrepresent who is sending a message.

Data and privacy

Our Privacy Policy explains how StoveOps handles personal information. Where you submit guest data, you authorize StoveOps to process it to provide the service and agree that you have the rights, notices and consents needed to do so.

Acceptable use

You must follow the Acceptable Use Policy. We may throttle, suspend or terminate access if use threatens the service, violates law, harms recipients, triggers carrier or provider enforcement, or exceeds reasonable operational patterns.

Third-party services

StoveOps may integrate with payment processors, messaging providers, hosting platforms, analytics tools and other third-party services. Their terms and availability may affect the service. We are not responsible for third-party outages, carrier filtering, WhatsApp policy decisions or payment provider actions outside our reasonable control.

Intellectual property

StoveOps owns the service, software, design, brand and documentation. You own your restaurant content and grant StoveOps the rights needed to host, display, transmit and process it for the service. Feedback may be used without restriction or obligation.

Availability and changes

We work to keep StoveOps reliable during restaurant service hours, but we do not guarantee uninterrupted availability unless a signed order includes a specific SLA. We may change features, limits, providers and plans, provided we do not materially reduce paid functionality without reasonable notice or a reasonable replacement path.

Suspension and termination

You may stop using the service or cancel according to your plan settings. We may suspend or terminate access for non-payment, security risk, abuse, legal risk, policy violations or material breach. After termination, access to data may be limited and retained only as required for backups, legal obligations, billing, security and dispute records.

Disclaimers and liability

The service is provided as a restaurant operations tool, not legal, tax, accounting or hospitality advice. To the maximum extent permitted by law, StoveOps disclaims implied warranties and will not be liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, lost goodwill or lost data.

Any aggregate liability is limited to the amounts paid to StoveOps for the affected service in the three months before the event giving rise to the claim, unless applicable law does not allow that limit.

Indemnity

You will defend and indemnify StoveOps from claims arising from your restaurant content, guest messaging, lack of required consent, unlawful use, staff actions, breach of these Terms or violation of third-party rights.

Governing terms and disputes

If you sign an order form or custom agreement, that agreement controls where it conflicts with these Terms. Otherwise, these Terms are governed by the laws specified by the StoveOps contracting entity or checkout flow. If no governing law is specified, disputes will be handled in the forum reasonably connected to the StoveOps entity providing the service, excluding conflict-of-law rules.

Changes and contact

We may update these Terms as the service evolves. Material changes will be communicated through the site, product or account email. Legal questions can be sent to contact@stoveops.com.